How can we help you?

Once you have received your offer letter we ask that you agree to that letter and these terms and conditions by e-signing the parent/guardian agreement. You will also be asked to pay the acceptance fee by using our online portal. When you are offered a place, you will be given two days to accept the place; otherwise, we will offer it to the next person on our waiting list. Upon receipt of your acceptance fee and signed parent/guardian agreement, we will confirm if your sessions are secure. At this point, a contract will be formed between us and you and you will be committed to the terms of the offer letter, the parent/guardian agreement, these terms and conditions and the policy documents on our website. We will be in touch 8 weeks ahead of your child’s start date to set up a convenient time for a home visit and to schedule settling in days, which usually take place over 3 sessions in the week prior to the agreed start date.

The settling in process begins with a virtual "meet the family" session, where you'll meet your child's key person online so that they can learn everything about you and your child – particularly the things that might enable them to settle quickly into nursery! It's also a chance for you to get to know them ahead of starting with us. Beyond that, you will have three settles at nursery. The first session is 1hr and you'll attend with your child to settle them in to the nursery environment. The second is 1.5hrs and you'll be able to leave and get a coffee in our parents' area after settling your child in - they'll spend the rest of their settle in the room getting to know their key person. The final settle is 2hrs over a mealtime, and you'll leave your child for the full duration of this. Don't worry - the children quickly get used to you saying goodbye! By this point we find that children feel settled and smoothly transition into nursery life when they start with us.

We try to stagger our settles so that each Key Person is only ever settling one key child at once.