How can we help you?

You will receive an offer letter from us by email and will have two days to accept the place. We ask that you agree to the offer letter and terms and conditions by e-signing the parent/guardian agreement. You will also be asked to pay the acceptance fee by using our online portal. Upon receipt of your acceptance fee and signed parent/guardian agreement, we will confirm if your sessions are secure. A contract will then be formed between N and you, committing both parties to the terms of the offer letter, the parent/guardian agreement, the terms and conditions, and the policy documents on our website. Someone from the Admissions team will be in touch eight weeks ahead of your child’s start date to set up a convenient time for a home visit and to schedule settling in days - which usually take place over three sessions in the week prior to the agreed start date.

It begins with a virtual ‘meet the family’ session, where you’ll meet your child’s Key Person and they can learn everything about you and your child – particularly the things that might enable them to settle quickly into nursery! It’s also a chance for you to get to know them ahead of starting with us. Beyond that, you will have three settles at the nursery. The first session is 1 hour and you’ll attend with your child to settle them into the nursery environment. The second is 1.5 hours and you’ll be able to leave your child in a playroom with their Key Person. The final settle is 2 hours and over a mealtime, without you there. Don’t worry – we know settling a child into a nursery can bring a wealth of emotions for the family and our teams are on hand to support you through the process.

We try to stagger our settles so that each Key Person is only ever settling one key child at once.