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To accept a place offer at N, you will be required to sign our Customer Agreement, pay a non-refundable joining fee*, and a place acceptance fee**. Once we receive your place acceptance fee, we will confirm to you that your child’s sessions are secure.
*If you are registered on our waiting list and have already paid the waiting list registration fee, this becomes your non-refundable joining fee.
**This will be refunded to you in your final invoice upon leaving N.
When you are offered a place at a nursery which is yet to open, you will be given 48 hours to accept the place.
When you are offered a place at an open nursery, if you have not already been for a tour then you will be invited to do so. Following your tour, you will be given 48 hours to accept the place.
If you do not accept the place within 48 hours, we reserve the right to offer the place to the next family on our waiting list.
Our nursery availability is pre-packaged to balance attendance across the week and to ensure the best possible experience for our families. Should you wish to change your plan, you will need to request a ‘plan swap’.
We can’t guarantee plan increases and decreases as they are dependent on another plan being available for you to swap on to. Where a plan swap is possible to increase your attendance, we will honour this as early as possible. For plan swaps to decrease your attendance, we request two months' written notice.
Cancelling more than 3 months prior to starting - If you cancel your child’s place more than three calendar months ahead of your child starting nursery at N, we will refund your place acceptance fee. Your waiting list registration fee (joining fee) will remain non-refundable.
Cancelling less than 3 months prior to starting - We ask that you let us know as soon as possible if you no longer wish your child to start at N. We will not be able to refund your place acceptance fee or your joining fee, and you will be liable for any fees over and above the value of the place acceptance fee, that are payable during the 3 month notice period.
Serving notice once your child has started N - We require 2 months’ notice, which means that your contract with the nursery will not end until 2 calendar months after the day on which you contact us to cancel your child’s place. You will be responsible for paying the fees during that time. All outstanding fees remaining will need to be paid in full.