Customer policies & procedures

At N Family Club we are proud of where we work and want your friends to work with us too.

The “Refer a Friend” bonus is discretionary and does not form part of any employee’s contractual terms of employment. N Family Club reserves the right to amend this policy at any time at its sole discretion.

There are no limits on the number of referrals you can make.

Exclusions are where the person has already been referred to us by another/agency/already known by the company.

Employee Referral

To “refer a friend“, start by asking your friend to apply for the role online and then email our careers team (careers@nfamilyclub.com) with their name and the job they applied for. Your referral will then be tagged in their application.

The “refer a friend” bonus will be paid to you via your salary once your friend has passed their probation. This will be paid as a bonus and will be liable for Income Tax and National Insurance.

This can only be paid to you if you are still an employee of the company at the time your friend passes their probation.

Customer/Other Referral

Please ask your referral to apply for the role online and let your Nursery Manager know who will update our HR Department with their Name and the job they applied for.

The refer a friend prize will be paid to you into your nominated bank account as a thank you when the employee has passed their probation.

Read the full N Family Club Customer Agreement.

• INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are: We are N Family Club, a group of companies registered in England and Wales. Depending on which nursery your child attends will determine which entity from the list below you will be contracting with. 

How to contact us: You can always pop in to your chosen nursery and speak to one of the team or alternatively contact us by telephone on or write to us at N Family Club –

Support Office, 1st floor, Charlotte House, 47-49 Charlotte Road, EC2A 3QT

How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us when registering with us. 

You can read our full online privacy policy here and our full cookie policy here.

You can read our Customer Privacy Policy here and our AI Agent T&Cs here.