How can we help you?

As our nursery services are bought by you either over the telephone, through the exchange of emails or our online portal, you have a legal right to change your mind within 14 days and receive a refund. You have 14 calendar days after we have received your acceptance fee and signed parent/guardian agreement and we have confirmed your sessions are secure. However, once we have started the nursery services, whilst you will still have a right to cancel during the 14 day period, you must pay us for the services provided up until the time you tell us that you have changed your mind. After the 14 day period, our standard cancellation policy will apply.

Cancelling more than 3 months prior to starting: We will refund your place acceptance fee if you cancel your child’s place more than 3 calendar months ahead of your child starting nursery with us. Your joining fee will remain non-refundable. Cancelling less than 3 months prior to starting: We ask that you inform us as soon as possible. We will not be able to refund either your place acceptance fee or your joining fee, and you will be liable for any fees over and above the value of the place acceptance fee, that are payable during the 3 month notice period. Serving notice once your child has started N: We require 2 months notice, which means that your contract with the nursery will not end until 2 calendar months after the day on which you contact us to cancel your child’s place. You will be responsible for paying the fees during that time. All outstanding fees remaining will need to be paid in full. Place acceptance fees and joining fees differ from nursery to nursery - please see your nursery's fee sheet for more information.    

For children in their final year with us before leaving for a reception class, we assume that your child’s last day will be at the end of August (31st August or the last scheduled session prior to that date) unless you inform us otherwise. We ask that you inform us a year ahead at the end of their penultimate year.