Coronavirus FAQs

How we're keeping our families and our team safe

In line with current government guidelines, our nurseries have now reopened.

This is a transitional time for everyone and during this ever-changing situation, we endeavour to offer our families as much clarity as possible as to how we are approaching this new phase, and what procedures we are putting in place to keep everyone safe.

Please see below for our Reopening FAQs, and general Coronavirus questions. We are constantly updating these in line with new guidance, so please do check back regularly.

As always, our families and our team of educators are our highest priority and we are committed to keeping everyone safe and well during these unprecedented circumstances.

How safe is it for my child to return to nursery?

We are following government guidance, and they have stipulated that it is now safe for nurseries to reopen.

Alongside other providers, we have been closely following the number of cases in nurseries that have been open for key worker children during the lockdown period.

A short survey of providers within the childcare sector Covid-19 response group (a group of small to large group providers) found: –

    • we have collectively cared for 3,339 children each day
    • there have been just 3 confirmed cases of Covid-19 in children
    • there have been just 2 confirmed cases in adults (employees)
    • none of these have been traced to transmission in the nursery

On May 16th, the Children’s Commissioner quoted a survey of 62 nurseries attached to NHS trusts, that have been open throughout the crisis and of the 57 managers surveyed, they found:

    • there was an average operational capacity of 46%.
    • 3 cases of Covid-19 in children, with no transmission in nursery; and
    • half of the managers said staff had reported cases, but again, found no transmission in nursery.

What measures have you put in place to protect the children and your team members in the nursery?

The health and safety of our team, and our families, is our highest priority during this difficult time. To safeguard those who work in, and are educated in, our nurseries, we have put in place a number of new procedures. These include:

  • Increased cleaning and hand washing routines
  • Social distancing measures at drop off and pick up
  • A ban on unscheduled visitors
  • Reduced settles for any new starters
  • Children’s temperatures are taken on entry
  • PPE requirements for our team at certain points in the day

You can find our full Coronavirus standard operating procedure here, at the top of our policies page.

I’m unsure about my child returning yet. Can I delay my return and keep paying my 20%?

We intend to be fully reopened with all of our team back to work by the end of June in line with government guidance. Using the responses from our recent parent survey, your manager will be creating a reopening plan for all existing children, and will contact you about a return date within that period. Until your child restarts at nursery, you will continue to pay 20% fees and receive our home learning programme. Thereafter, full fees will resume. 

If my child contracts coronavirus, or has symptoms and has to self isolate, do I still have to pay?

Yes, now that we have reopened, normal sickness rules apply and you will be required to pay fees while your child is off sick.

Any child that exhibits coronavirus symptoms will be asked to return home and isolate for the required time or until a negative test result is returned. Recognised coronavirus symptoms are currently listed as a temperature of 37.8 and above, continuous coughing or the loss of taste and/or smell.

For clarity, current government guidance stipulates that:

  • the person with symptoms should isolate for 7 days 
  • the rest of their household should also isolate for a further 7 days, to ensure that everybody in the household is no longer contagious. 

While we appreciate that this may be inconvenient for families, we will be asking everyone to comply with these isolation timelines for the continued safety of all families and our team members.

Please note, children attending childcare settings are eligible for testing so please do ensure a test is accessed.

Is my child eligible for testing, and how do I go about getting them tested?

You can request a test for you or your child from the NHS by following this link

Please note, there is very high demand for tests at the moment and people in hospital and key workers(including NHS and social care staff) are currently getting priority.

If another child at nursery has a confirmed case of coronavirus, does my child have to self isolate, and do I still have to pay?

The current government guidance stipulates that should there be a confirmed case in a room at nursery, all children and team members in that room will have to self isolate for 14 days.

Should this happen we will contact all parents in the room and request that they come and collect their children and quarantine for the expected period. If your child has to self-isolate in these circumstances, you will not be charged for this period.

If we have to continue to self-isolate because of being at risk can I continue to pay 20%?

Yes, if you are at risk then you can continue to isolate and pay 20% until we review the situation in July, or as further government advice is delivered. You will continue to receive our home learning programme throughout this period.

I was due to start with you in April but my start date was deferred due to Coronavirus lockdown. I would like to delay my start date, what should I do?

If you would like to delay your start date, please get in touch with Kat – Changes in start date are subject to availability and also depend on how many other children we have booked in to start at any given time.

My circumstances have changed, and I’d like to reduce my days. Can I give you notice now?

Yes, though in line with our policy, you will still need to have a Friday or a Monday as part of your plan, and the minimum plan requirement is still 3 days.

Can I continue to claim for my funding even if I am not attending?

Yes, you can, please make sure that you reconfirm your 30 hours code during this time to make sure that funding is allocated.

In your terms, you say that fee increases are reviewed in April and introduced in September’s fees. Will you be increasing fees this year?

Given the current circumstances and the ever-changing situation, we have decided to review our fees in July, to enable us to fully look at any changes to our running costs & the cost of living, so that we can ensure that our team are always fairly paid for the important work they do.

Once reviewed, any changes in fees will be introduced in October, rather than September. This will only affect nurseries that have been running for more than 12 months.

Should my child wear a facemask?

Following government guidelines, we do not recommend that children wear face masks.

What will happen with the home learning programme?

You will continue to be part of our home learning programme until your child returns to nursery. Once we begin our resettling process in June we will be slightly reducing the volume of content in our home learning programme – to allow our team to focus on the education delivery within the nursery – but there will still be plenty of new activities posted online!

What changes are there to the way you will support the children’s learning and development?

During your child’s first month of attendance our first focus will be on your child’s holistic health. We will be working to ensure your child is fully resettled and there will be a significant focus on wellbeing and supporting the children to learn how to look after themselves. 


During this time we will also be ensuring that all children have the opportunity to engage in purposeful play, take part in daily educator led learning experiences, have time for physical activity and forest school inspired experiences in the great outdoors and have time for regular singing and storytelling. 


At the end of their first month back with us we will complete an assessment of their learning and development and set next steps for them from our curriculum which we will then be working on from their second month back with us. 


We also have some exciting information to share with you on the development of the N curriculum, and once everyone is back with us in June we will share the full details of how we’ll be rolling it out. From September we will be launching our weekly ‘N Extra’ sessions focusing on experiences such as yoga and Spanish, more details to follow…

If I can’t come into the nursery how will I know how my child is doing?

We will continue to post regular photos on Famly as we have always done – you will receive a monthly observation on Famly, and a termly assessment with the first one being at the end of your child’s first month back with us. If you have anything you’d like to discuss at any stage please let your Nursery Manager know and they’ll arrange a time for a call with you. We are also working on plans for our first virtual parents evening!

What is happening with Family Club?

At the moment our Family Club programme is on hold but we are now looking for ways to move this into a virtual programme, watch this space!

What are my Terms and Conditions at this time?

As communicated to all of our parents, we are currently offering all families an 80% discount on fees until they have resettled.

Once you are back at nursery, if your child is asked to self-isolate for 14 days due to a confirmed case in their room at nursery, you will not be charged for this period

Other than this, our terms and conditions remain unchanged. You can check our T&Cs on our Fees page here, but please do get in touch with your manager if you have any questions about this.

Are you offering charitable support during this crisis?

We are continuing to donate to, and work closely with, our charity partner War Child throughout this crisis. The coronavirus pandemic will affect vulnerable children all over the World in myriad ways, many of which won’t be visible immediately or widely documented. Aside from the immediate health implications, War Child expect vulnerable families to be hit by a loss of work, and dwindling food supplies – coupled with a massive reduction in global aid funding in the hardest hit areas. This will likely affect many hugely important education programmes that they have been working on for decades, offering children the opportunity to learn and build a brighter future. N Family Club is committed to continuing our support of War Child, helping them to continue this vital work and offer social & financial aid to children all over the World.