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In line with current government guidelines, our nurseries are now open.

This is a transitional time for everyone and during this ever-changing situation, we endeavour to offer our families as much clarity as possible as to how we are approaching each new phase, and what procedures we are putting in place to keep everyone safe.

Please see below for our Coronavirus FAQs. Questions will be updated in line with new government guidance, so please do check back regularly.

As always, our families and our team of educators are our highest priority, and we are committed to keeping everyone safe and well during these unprecedented circumstances.

Please find here the coronavirus flowchart on when your child should attend.


Support and well-being

We are working with the team to ensure they can access vaccination appointments to achieve double vaccination status. However, we recognise there may be team members who cannot or, through personal choice, may choose not to obtain the Covid-19 vaccine.


Will there be changes to the nursery team?

We are working hard to maintain the team’s consistency. However, we recognise that unplanned absences due to self-isolation can impact the number of core team available. We would seek to replace our core team with our bank and agency team members in this instance. If we do not have the required team members to operate a room safely, it may be necessary to close a room whilst we address team absence.


If my child contracts coronavirus, or has symptoms and has to self isolate, do I still have to pay?

Yes, we are treating coronavirus as any other illness and therefore you will still have to pay your full fees.


What to do if my child is ill?

Any child that exhibits coronavirus symptoms will be asked to return home, isolate and access a PCR test. Recognised coronavirus symptoms are currently listed as a temperature of 38 and above, continuous coughing, or taste and/or smell loss. Isolation is currently set at 5 days, followed by two negative lateral flow tests 24 hours apart.

While we appreciate that this may be inconvenient for families, we will be asking everyone to comply with these isolation timelines for the continued safety of all families and our team members.


If another child or a team member in my child’s bubble at nursery has a confirmed case of coronavirus, does my child have to self isolate?

No isolation is required for any person who has had close contact with someone who has contracted Covid-19.


My child has a temperature, but received a vaccine within the last 48 hours (or the MMR vaccine within the past 21 days). Should I still get them a test?

If your child has a high fever within 48 hours of having a childhood vaccine, they don’t need to self-isolate unless Covid-19 is suspected. If your child develops a temperature within 21 days of receiving their MMR vaccine, they don’t need to isolate unless Covid-19 is suspected.


Should my child wear a face mask?

Following government guidelines, we do not recommend that children wear face masks.


My circumstances have changed and I’d like to reduce my days. Can I give you notice now?

Yes, in line with our policy, you will still need to have a Friday or a Monday as part of your plan, and the minimum requirement is still three days.


What are my Terms and Conditions at this time?

All of our Ts&Cs are now back to normal. You can check our Ts&Cs on our Fees page here, but please contact your manager if you have any questions about this.